TOP NOTCH TRAINING LLC
Providing Custom Online Training Services for Businesses

Office Phone: (504)784-0333 Email: support@topnotchtraining.net You can view our full contact information on our website under the "Contact Us" tab.

Your local agency is responsible for your field training. If you do not know your schedule for field training, contact your manager at your agency.

TNT's normal business hours are 8a.m.-5p.m. CST Monday-Friday.

TNT Support is available by phone during normal business hours: 8a.m.- 5p.m. CST Monday-Friday. If you call our office outside of our normal business hours, please leave a message if you would like your call to be returned. However, the TNT Support team is available outside of business hours via email. Complete the "Contact TNT Support" form on our website's Training Support page or email TNT Support at support@topnotchtraining.net and our team will be happy to assist you.

All documents in your online training course were provided by your agency. If you need a document, simply ask your manager at your local agency and they will be able to assist you.

The TNT online training course is developed by human beings and operated by machines. We have all experienced "bugs" in software and we as humans have all made mistakes. However, the TNT online training course is continuously updated and verified by multiple team members to ensure the information is accurate and up-to-date. If you see an error or think that something may indeed be incorrect, please let us know! Contact TNT Support by completing the "Contact TNT Support" form on our website's Training Support page or emailing TNT Support at support@topnotchtraining.net.

If the end of a video is "looping" then you are at an interactive place in the module. You must select a button on the screen to proceed forward. The button will either be a standard oval-shaped button or an area on the screen that is highlighted with a green box and a green arrow pointing at it. We also recommend rewinding a few seconds in the module and listening to what the instructor communicates for you to select.

The training workbook is a copyrighted, fillable, PDF document, which is why you may see the term "protected" when saving the document. The content can not be edited. However, there are designated fillable areas to take notes. Be sure to download the workbook correctly by following the instructions provided in the chapter "Download the Training Workbook" at the beginning of your online course. Once the document is downloaded to your computer, it will respond according to the specific program and settings on your device that reads PDF documents. If you need assistance understanding how to download a document or operate a PDF document on your device, we recommend using an internet search engine (i.e. Google) to find the specific information for your device and programs. The TNT Support team is here to assist with technical questions concerning the TNT Online Training. However, our support staff is not certified to provide general computer skills training or assist with general computer technical support that is not associated to the TNT Online Training. If your computer does not have a program that reads PDF documents, you can download the free Adobe Acrobat Reader here: https://get.adobe.com/reader/

Once the online training is completed, agents will lose access. However, once training is completed, your training workbook will serve as your manual to refer back to. Additionally, your manager at your local agency is always ready to help or provide any documents that you would need.

To ensure the most prompt response from the TNT team, it is best to email us at support@topnotchtraining.net and include the following information: 1) Your full name and email that is used in the account for your TNT online course 2) The name of you agency 3) Screenshots (if applicable)

Please first perform the troubleshooting steps provided on this page: https://drive.google.com/file/d/11aOxo32QlcoJA17YRXucHgI8gjyjC0Cr/view?usp=drive_link After performing these steps, log back into your course. If the problem persists, then please contact TNT Support by completing the "Contact TNT Support" form on our website's Training Support page or emailing TNT Support at support@topnotchtraining.net.

When a learner fails the practice example quiz, a video will play to provide assistance. A list of items will be provided for the learner to verify and this list will also provide the key answers to completing the Needs Analysis Survey correctly to ensure the correct premium is obtained. Please pause the help video at this list and carefully go through each item to check the information in your eApp software. If followed, this key will guide you to the correct answer!

Your local agency assigns a trainer and manager to you. If you have content questions, always go to your assigned trainer at your local agency. If you have technical/operational questions about the TNT online training course, please contact TNT Support by completing the "Contact TNT Support" form on our website's Training Support page or emailing TNT Support at support@topnotchtraining.net.

Report this issue to TNT Support by completing the "Contact TNT Support" form on our website's Training Support page or emailing TNT Support at support@topnotchtraining.net. While waiting for a reply from TNT Support, perform the troubleshooting steps provided on this page: https://drive.google.com/file/d/11aOxo32QlcoJA17YRXucHgI8gjyjC0Cr/view?usp=drive_link Make sure to clear your internet browser cache and do not leave the course open and playing at an interactive button for extended periods of times. Pause and exit the video module when you stop training.

The file vault is a folder in your online training course that houses all documents. You can access the file vault from your TNT online training homepage. There is a tile located immediatly below the large rotating tiles labeled "File Vault."

If you have moved to the quiz and are unable to listen to the instructions again, locate Practice Example 1 in your training workbook and review the instructions at the top of the page. You will use the family information provided on this sheet to input into eApp and generate a plan for the family. Do not move past the offer screen in eApp until you have passed the Practice Example 1 Quiz. Here is a video that Coach Landry made for a trainee to help them understand that you may find helpful: https://drive.google.com/file/d/1Zjgu9B71k1POuUazCHkPsgzSQunWRXUr/view?usp=sharing

Your manager from your local agency creates your TNT account and communicates your login information to you. So if you do not know your login credentials, check with your manager first. Additionally, once your login is created, you will receive an email from TNT Support with the link to log into our training website and your username. For security, your password will not be in this email. If you do not know your password, complete the "Contact TNT Support" form on our website's Training Support page or email TNT Support at support@topnotchtraining.net and our team will be happy to reset your password for you.

If your account has been deactivated, please contact your manager at your local agency. Once your agency submits a request to TNT to reactivate your account, TNT will email a confirmation to you that your account has been reactivated.

Complete the "Contact TNT Support" form on our website or email TNT Support at support@topnotchtraining.net and our team will be happy to reset your password for you. Please include your name and email associated with your training account and the name of your agency.

The TNT Support team is available outside of business hours via email. Complete the "Contact TNT Support" form on our website's Training Support page or email TNT Support at support@topnotchtraining.net and our team will be happy to assist you.

TNT can not provide completed workbooks to learners. Please follow the detailed instructions that are provided in the "Download the Training Workbook" chapter of your course to avoid losing notes. Be sure to download your workbook from the file vault onto your device. It is a PDF document and can be saved to your hard drive (i.e. desktop) just like any other document. You will not be able to save your answers if you are viewing the workbook from an internet browser.

eApp is proprietary software that agents of Globe Life AIL/NIL Division use to write insurance applications.

Please refer back to the "Basic eApp Walkthrough" chapter in the beginning of your online training course. The difference between the two options at the offer screen is discussed at the end of this chapter.

This error is communicating that the two tobacco status questions on the application have conflicting answers. On page 1 of the SuperCombo, the "NTU" box at the top right, which stands for "Non Tobacco User" must be answered to communicate the same information as the tobacco medical question on page 2 (this question is usually #33 in the medical questions, but could be different depending on your state/province). For example, if an "X" is placed in the NTU box (which selects the client as a non tobacco user) then the answer to the medical question for tobacco use on page 2 should be "no".

Please contact your manager from your local agency for assistance. If they are unable to identify the issue, contact AIL’s Rapid Response Agent Support during the operating hours of Monday - Saturday: 7AM to 9PM CST URL to download the Rapid Response Agent Support Chat window: https://secure.logmeinrescue.com/Customer/Download.aspx?EntryID=1054449959 Click this link for more information:

Because eApp is owned by Globe Life AIL/NIL Division, please contact your local agency directly for assistance with downloading the eApp software. TNT provides training on how to use the eApp software, but TNT does not own or distribute the program.

Contact AIL’s Rapid Response Agent Support during the operating hours of Monday - Saturday: 7AM to 9PM CST URL to download the Rapid Response Agent Support Chat window: https://secure.logmeinrescue.com/Customer/Download.aspx?EntryID=1054449959 Click this link for more information:

Please refer back to the "Basic eApp Walkthrough" chapter in the beginning of your online training course. The offer screen is reviewed toward the end of this chapter.

Usually this is due to the magnification settings on your actual computer being too large causing the continue button to be below your viewable computer screen. There are two ways to overcome this: 1) Click anywhere on the letter displayed on your screen, then hit the spacebar button. The space bar will select the continue button for you, even if it is not in the viewable screen, and you can proceed forward in eApp. 2) A) Go to the settings on your device. B) Go to the display settings. C) Reduce the scale of apps and other items. This will reduce the size of the windows in eApp and you will be able to see the continue button at the bottom of the screen.

Please contact your manager from your local agency for assistance. If they are unable to identify the issue, contact AIL’s Rapid Response Agent Support during the operating hours of Monday - Saturday: 7AM to 9PM CST URL to download the Rapid Response Agent Support Chat window: https://secure.logmeinrescue.com/Customer/Download.aspx?EntryID=1054449959 Click this link for more information:

On page 1 of the application, #11 should have "no" selected. Then on page 2 of the application, towards the bottom of the page under the "Agent's Statement, "is not" should be selected. These 2 questions ask the same question and the responses should match, otherwise this error will notify you of the conflicting response. The red error mark will only display on #11 even if it is the Agent's Statement answer that needs to be corrected.

In training mode, these errors will not stop your progress in the online course. You can complete the Super Combo Application and simply leave the error(s) for the time being. The error in the application will have no effect on your TNT course progress. When you log into eApp with your real user ID and password later when presenting to real clients, the eApp software will accept the information being input.

Input the training login credentials into eApp and select "Update Software (Online)." If this is the first time you are logging into eApp, the update way take a few moments because the first update finalizes the eApp installation. If the eApp software will not update, please contact your manager from your local agency for assistance. If they are unable to identify the issue, contact AIL’s Rapid Response Agent Support during the operating hours of Monday - Saturday: 7AM to 9PM CST URL to download the Rapid Response Agent Support Chat window: https://secure.logmeinrescue.com/Customer/Download.aspx?EntryID=1054449959 Click this link for more information:

Please refer back to the "Basic eApp Walkthrough" chapter in the beginning of your online training course. How to log into eApp is discussed at the beginning of this chapter.